If Your Audio or Transcription Fails

Classrooms and networks aren't always perfect. If transcription has trouble during an observation, Elevate is built so you can keep going.

Notes-only mode

If the live transcript stops, you can continue in notes-only mode — your timestamped notes and quick tags still work the whole time. You won't lose the observation, and you can still build a report from your notes.

Quick things to check

• Connection indicator — if it shows transcription isn't connected, your network may have dropped briefly.
• Microphone — confirm your device's microphone is working and Elevate has permission to use it.
• The room — a lot of background noise or distance from the speaker can affect transcription.

For device-level fixes, see Audio and microphone issues and Transcription connection issues.

Finishing up

When the lesson ends, end the observation as usual. You can still generate a report from your notes, even if part of the transcript is missing.

Note: Your notes are the backbone of a great report. Even without a full transcript, a thoughtful set of notes and quick tags gives Elevate plenty to work with.